• 1. How does pricing work?

    We charge an hourly rate based on the type of service you choose. We’ll estimate your hours based on the size of your home and your requirements. You can of course book more or less of the recommended hours and we’d be happy to work according to that.

  • 2. What if something gets broken or damaged?

    Our team is insured in the event of accidental damage in the property. Please refer to our T&Cs for more information.

  • 3. Can you clean surfaces such as marble, granite or hardwood?

    We are happy to clean those using cleaning materials provided by our clients.

    It works best if our team is given detailed instructions from the client on how any marble, granite or hardwood surfaces should be cleaned in their home.

  • 4. What is not included in the cleaning service?

    Please see a few examples of what the cleaners are not expected to do below.

    • Heavy lifting
    • Cleaning of exterior windows
    • Gardening
    • Washing of dishes
    • Defrosting of freezer
    • Pest control
    • Remove pet mess, pet litter or biohazards
    • Child care
    • Cleaning of patios and garages
    • clean surfaces outside of reach

    If you need service such as End of Tenancy clean, Carpet clean, etc. we would need to book them separately from your usual service. For more information on those please click here.

  • 5. What is included in a standard clean?

    Please see our service page for more information.

  • 6. What is the hiring process?

    Everyone joining our team goes through a background check, right to work in the UK confirmation and personal interview. Then we assign new staff members for a training period with one of our best cleaners to make sure everyone new has the same standard as the rest of the team.

  • 7. Should I provide keys and what happens with them if my cleaner leaves or is on holiday?

    Yes, you can provide keys. We always ask that when this is done you would inform our office team, so we could make sure the keys would stay with us or are given to another cleaner, in case your regular cleaner leaves or is on holiday.

  • 8. Will I always have the same cleaner/s.

    Yes! We won’t change your regular cleaner except for when they are away on holiday or off sick. In these situations you would be contacted to confirm whether you would like to have a replacement cleaner or you would rather cancel the visit/s.

  • 9. What cleaning products do I need?

    We will send you a list with all the cleaning supplies we need before the session. If you booked a service including all cleaning supplies, you don’t have to worry about anything.

  • 10. What if I am allergic to some of the products?

    We are happy to amend the list, as long as we’re aware of your condition.

  • 11. I have a dog/cat. Would my cleaner be okay with this?

    Some cleaners are a bit nervous around pets, but as long as we’re aware of this we will send someone suitable to you who would be comfortable and happy to have pets around them.

  • 12. Are you insured?

    Yes, everyone in our team is insured for accidental damage. More information on what is covered by the policy could be requested from our office team.

  • 13. Can I provide feedback?

    We recommend that our clients provide us with feedback, especially at the beginning when the cleaner is still getting used to your requirements.

  • 14. What is your cancelation policy?

    Please see our T&Cs for more information.